...标(Sweden Customer Satisfaction Barometer)以及创立于1994年的美国客户满意度指标(American Customer Satisfaction Index)等。客户满意度指标的测量主要通过前期的问卷调查和后期建立结构方程模型计算得出,计算结果是一个介于0~100之间的分数。
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此外,收入满意度指标并不是个体风险态度量度的一个重复。
Moreover, our measure of income satisfaction is not a proxy for risk attitude.
另外,在本文中还简要介绍了包含有用于测量和分析满意度指标的方法和工具的模型。
Furthermore, the models, which constitute the basic methodological tools for the measurement and the analysis of the presented satisfaction barometers, are briefly presented through this paper.
本文对原评估体系进行修改,增加读者满意度指标,并提出对此指标操作过程中应当注意的问题。
The author modifies the old evaluation system, adds the index of users' satisfaction, and presents the problem in doing it.
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