目的通过社区卫生服务顾客满意度指标体系的建立和调查，检验专家咨询法的可靠性。
Objectives To establish and investigate the customer satisfaction index system of the community health service thus to estimate the reliability of Delphi method.
毫无疑问您的企业已承诺要力争顾客满意度这项指标第一。
Your organization has undoubtedly made a commitment to being number one in customer satisfaction.
该指标体系由四个宏观指标构成，即业务流程成本、业务流程效率、业务流程顾客满意度和业务流程质量。
The index system consists of four macroscopic evaluation indexes: business process cost, business process quality, business process customer satisfaction, and business process efficiency.
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