可以就产品问题(如回叫)提出早期警告，跟踪现有客户情绪(客户声音)。

Early warnings can be issued regarding product issues (e.g. item recalls) and current consumer sentiment can be tracked (voice of the customer).

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俄罗斯最大的商业零售银行正在开发一款内置测谎仪的ATM，测谎仪能感知客户声音中的精神紧张度。

Russia's biggest retail bank is developing an ATM with a built-in lie detector that senses emotionalstress in a customer's voice.

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Johnston指出，Twitter对于捷蓝航空的主要作用在于测定品牌认知以及聆听客户声音。

Johnston said Twitter's primary function for the airline is to gauge brand perception and to listen to what customers are saying.

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