如果玩家无法通过其他渠道联系客户服务人员，作为最后一种联系手段，可以提供一个电话号码。

As a last resort, or when the gamer cannot get access at all, you can provide a telephone number.

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温哥华一家广告公司员工Paul就是例证，他发现自己的Allegiant Air航空公司机票中多了120美元意料之外的费用，于是试图通过正规渠道联系航空公司。

It did for Paul Marr, who works for an advertising agency in Vancouver and recently found $120 in unexpected fees on his Allegiant Air ticket.

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我们应该让员工知道沟通的渠道，例如他们可以联系谁，或者直接向谁提出关于这些变化的问题。

We should let the staff know the channels of communication, you know, who they can contact or direct questions to about these changes.

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