By managing Customer knowledge, a company can understand its customer value well and truly.
通过对客户知识的有效管理，才能做到充分地“理解”客户价值。
参考来源 - 基于电子商务活动的客户知识管理及客户价值挖掘研究（研究生论文）The paper thinks, in the dynamic competitive knowledge era, that thedevelopment of the CAM theory can’t be separated from customer knowledge.
论文认为，在动态竞争的知识经济时代，顾客资产管理理论的研究和发展必然离不开顾客知识这一要素。
参考来源 - 基于知识的顾客资产分析与价值提升研究During the process of preparing the data, the customer knowledge can not be used directly as the classification distance for clustering, as they are scattered, small in particle size.
在进行聚类分类的过程中,由于客户知识分布零散、粒度太小的特点,无法直接将其作为聚类距离进行分类。
参考来源 - CRM客户知识建模和客户分析研究·2,447,543篇论文数据，部分数据来源于NoteExpress
Also, customer knowledge is one of the most important enterprise resources.
客户的知识也是企业最重要的资源之一。
Utilize many kinds of means to process customer information into customer knowledge.
利用多种手段将客户信息加工成客户知识。
In this paper, the authors put forward analyzing customer value based on customer knowledge value.
根据这一发展趋势，本文提出从客户知识价值的角度来分析客户价值。
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