Fault tree analysis and cause-effect diagram as reference, the root cause analysis method on the customer complaint is designed.

参考借鉴了故障树分析和因果图，对顾客投诉根本原因分析方法提出了整体设计。

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Results show that each of the three dimensions of perceived justice has a positive effect on the complaint satisfaction;

研究发现感知公平的三个维度对顾客抱怨处理满意度均有直接的正向影响；

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Results show that each of the three dimensions of perceived justice has a positive effect on the complaint satisfaction;

研究发现感知公平的三个维度对顾客抱怨处理满意度均有直接的正向影响；

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