Fault tree analysis and cause-effect diagram as reference, the root cause analysis method on the customer complaint is designed.

参考借鉴了故障树分析和因果图，对顾客投诉根本原因分析方法提出了整体设计。

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Results show that each of the three dimensions of perceived justice has a positive effect on the complaint satisfaction;

研究发现感知公平的三个维度对顾客抱怨处理满意度均有直接的正向影响；

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The logic of their complaint is that the subsidy of films with smoking in them undoes the effect of the spending on anti-smoking campaigns.

FORBES: Promoting Smoking in Movies

Reeker called the complaint "rhetoric, " and said the law, which has been in effect since 1966, is a longstanding component of U.S. policy toward Cuba.

CNN: graphic

"This case highlights a conflict of interest that arose between UBS and its customers and the devastating effect that such conflict had on those customers, " says the complaint by William Galvin, Massachusetts's top securities regulator, who has targeted Wall Street for alleged misdeeds in the credit crisis.

FORBES: Another Legal Headache For UBS