First of all, construction of customer knowledge management model.
首先，客户知识管理模型的构建。
Then, the problem of customer knowledge management foundation is studied.
然后，研究了顾客知识管理的基础问题。
Also, customer knowledge is one of the most important enterprise resources.
客户的知识也是企业最重要的资源之一。
The object of this paper is customer knowledge management of economy hotel.
本文的研究对象是经济型酒店的客户知识管理。
Utilize many kinds of means to process customer information into customer knowledge.
利用多种手段将客户信息加工成客户知识。
So customer knowledge management may help to achieve new competitive advantages for enterprise.
因此，顾客知识管理将会是企业新的竞争优势的重要来源。
In this paper, the authors put forward analyzing customer value based on customer knowledge value.
根据这一发展趋势，本文提出从客户知识价值的角度来分析客户价值。
Also, it makes analysis more comprehensive and objective to hotel's customer knowledge management.
也使得对经济型酒店客户知识管理的分析更加全面和客观。
In the philosophy of CKM, customer knowledge is regarded as the important resource of the enterprises.
在CKM的理念中，客户知识被视为企业的重要资源。
It proposes several strategies to improve economy hotel's capabilities of customer knowledge management.
提出了经济型酒店提高客户知识管理能力的几点对策。
The inner relations of two kinds of customer knowledge which are discussed based on SECI model are not ignored.
通过SECI模型，分析两者之间的联系，同时分析顾客知识相对于其他知识的特点。
Learning from customer, acquiring more valuable knowledge - "Tacit customer knowledge" from customer has become the new tendency of CRM.
向顾客学习，从客户那里得到更有价值的知识——隐性客户知识，成为企业客户关系管理的新趋势。
The corporate knowledge strategic gap in customer knowledge is analyzed based on survey and audit of the current state of corporate CKM.
通过企业客户知识管理现状调查和审计工作，对企业客户知识战略差距进行了分析。
Research results will help enterprises to carry out the implementation of customer knowledge management, and to provide a theoretical guide.
研究成果将有助于企业开展实施客户知识管理，并为此提供一定的理论指导。
From supply chain's perspective, it is crucial to manage customer knowledge efficiently in order to improve the cost and supply chain efficiencies.
从供应链的角度有效地管理客户知识对提高企业成本有效性和供应链效率至关重要。
On the basis of analyzing the customer knowledge discovery and customer knowledge classification, an approach to customer knowledge discovery is presented.
在分析了客户知识发现的含义和客户知识分类的基础上，提出了一种客户知识发现的分析方法。
The article points out that by the model framework, it is helpful to analyze and abstract customer knowledge and to make policies of enterprise management.
运用此信息获取模型框架有助于分析和发现客户知识，对制定企业的经营策略具有支持作用。
The customer knowledge management model is composes of five customer knowledge activities, and includes four contextual factors and customer knowledge repository.
该客户知识管理模型由五种客户知识活动组成，并且包含了四种驱动因素和客户知识库这一信息技术的支持。
This thesis focuses on Customer Knowledge Management research in Digital's China company, discusses and draws the suitable strategy of the company's in CKM project.
本论文主要对神州数码公司的客户知识管理进行研究，讨论适合神州数码公司的客户知识管理策略。
It introduces the research background, significance, home and abroad research status of customer knowledge management, and defines the key concepts and related theories.
主要介绍了本文的研究背景、研究意义、以及客户知识管理理论的国内外研究现状，并对主要概念和相关的理论作了界定。
Basing on the analysis of last chapter about economy hotel's features, it analyzes advantages and obstacles about economy hotel to implement customer knowledge management.
在上一章经济型酒店特点分析的基础上了，分析了经济型酒店在实施客户知识管理时所具有优势和存在的障碍。
It must be transferred customer knowledge. Customer knowledge transfer has become an efficient path for gaining competition and co-creating value for customer and enterprises.
所以必须进行客户知识转移，客户知识转移已经成为赢得竞争优势和为企业和客户共同创造价值的一个有效途径。
Therefore, the search on the construction of the model of customer knowledge management and its relationship with organizational performance become the popular research focus.
因此，探寻客户知识管理的模型及其对企业绩效提升的影响便成为了学术界所热衷的研究课题。
As Benioff read the Chatter posts, he realized that many of the people who had critical customer knowledge and were adding the most value were not even known to the management team.
当贝尼奥夫读聊天工具帖子时，他发现许多有消费者的批判知识的人和添加最有价值信息的人甚至不为管理团队所知。
The creative model of customer knowledge management (CKM) in this text mainly includes two components: main activities and auxiliary activities of customer knowledge management.
本文创造性的构建了客户知识管理(CKM)模型，该模型主要包括两个组成部分：客户知识管理的主要活动和辅助活动。
Then, the customer knowledge in ECCRM (electronic commerce customer relationship management) is classified as informational knowledge, operational knowledge and tacib knowledge.
提出将ECCRM中的客户知识分为三类，即客户信息知识、客户操作知识和客户隐藏知识；
In order to make the research more precise, comprehensive and innovative, following the core concept of customer knowledge management, three parts of research work are conducted.
为了保证研究更加准确、更加深入、更加全面、更具有创新性，全文围绕客户知识管理这个核心概念，开展了如下的三个方面的研究工作。
Customer knowledge consists of five levels that are customer identification, communication channel, customer needs and wants, customer behavior, and customer value of profitability.
客户知识由客户界定、沟通渠道、客户需求、客户行为以及客户赢利价值五个层次组成。
As one important part of customer knowledge, the customer general value is benefit to grasp the trend of customer relation, to perform the customer segmentation in logistics enterprise.
作为客户知识的重要组成部分之一，物流客户综合价值对物流企业全面掌握客户给企业带来的价值，判断客户关系的发展趋势以及进行客户市场细分都有积极的意义。
As one important part of customer knowledge, the customer general value is benefit to grasp the trend of customer relation, to perform the customer segmentation in logistics enterprise.
作为客户知识的重要组成部分之一，物流客户综合价值对物流企业全面掌握客户给企业带来的价值，判断客户关系的发展趋势以及进行客户市场细分都有积极的意义。
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