The liberal fighter stormed all the way to the floor of the Democratic convention that year to try to wrest the nomination from Jimmy Carter, a sitting president.
After its Austin delays, American added systems that alert operations managers to flights that have been sitting for two hours, and instructed staff to try to get people off planes after four hours.
It means e-mailing photographs and mailing swatches of outfits to match the hats, hours of chatting on the phone and even using software to "try on" a hat (a feature Siverson's website offers) or a virtual "sitting room" with everything from a "millinery mugshot" to photos of the hat in progress on Conti's site.