策略与品牌 ... 顾客效用模型(Customer Utility Model) 顾客生命周期(Customer Lifecycle) 顾客满意度(Customer Satisfaction) ...
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顾客生命周期价值 Customer Lifetime Value ; CLV
转向到全顾客生命周期 customer life-time
顾客资源生命周期 Customer Resource Life Cycle
顾客关系生命周期模型 Customer Relationship Life Cycle Model
顾客户生命周期 customer life cycle
顾客满意生命周期 life cycle of CS
顾客关系生命周期 customer relationship life cycle
同时分析了顾客生命周期在不同阶段的基本期望和潜在期望,以及应该采取的激励措施。
Basic expectation and potential expectation are different in different stage of customer lifecycle, therefore, corresponding measures are supposed to be taken to meet their different stages.
与此相反,他们看重的是顾客的生命周期价值。
从概念上讲,从第一次顾客联系到完成工作和帐单支付的整个业务表示单个宏观层次的工作单元,并具有数天到数周不等的生命周期。
Conceptually, the entire business from first customer contact, through completion of the work and payment of the bill, represents a single, macro-level unit of work, with a lifetime of days to weeks.
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