顾客满意指数测评是指通过测量顾客对产品或服务的满意程度以及决定满意程度的相关变量和行为趋向，利用数学模型进行多元统计分析得到顾客对某一特定产品的满意程度。帮助组织了解发展趋势、找出经营策略的不足，为政府部门、企事业制定政策，改进产品和服务质量、提高经营绩效提供科学依据。
第三章：顾客满意度测评体系。
住宅开发市场的日臻完善客观上要求建立顾客满意度测评体系。
As the gradual improvement of housing development market, it is objectively required to establish the custom satisfaction index (CSI) evaluation system.
从理论和实践两个方面对韵达快运顾客满意度测评进行了分析和探讨。
Express company customer satisfaction assessment around, from two aspects of theory and practice, express company customer satisfaction assessment were analyzed and discussed.
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