第三章：顾客满意度测评体系。
二是根据顾客满意度测评结果提出满意度提升建议。
Another one is how to promote the customers' satisfaction with the help of results of customer satisfaction evaluation.
住宅开发市场的日臻完善客观上要求建立顾客满意度测评体系。
As the gradual improvement of housing development market, it is objectively required to establish the custom satisfaction index (CSI) evaluation system.
从理论和实践两个方面对韵达快运顾客满意度测评进行了分析和探讨。
Express company customer satisfaction assessment around, from two aspects of theory and practice, express company customer satisfaction assessment were analyzed and discussed.
借鉴前人研究成果和通过深度访谈，构建了一个基于技术的自助服务顾客满意度测评模型。
The research provides suggestions the technology-based self-service enterprises on developing measures to improve the customer satisfaction.
在概括国外关于顾客满意度测评的一般步骤的基础上，归纳了服务业顾客满意度测评的流程图。
Based on study of the common steps of Customer Satisfaction Measurement by foreign scholars, the author draws a process graph of Customer Satisfaction Measurement.
最后，对顾客满意度测评从信度检验、效度检验、常规控制图及灰色关联分析四个方面进行了探讨。
Finally, this essay anal sizes the evaluation result of CSD in four aspects which includes inner-scores reliability test, validity test, routine control chart and gray cognate analysis.
最后，通过实证分析说明顾客满意度测评模型构建方法以及验证不确定性情况下的测评方法实际应用的适用性。
Finally, using the case analysis, it illustrates the construction of the customer satisfaction assessing models and the applicability of the assessing method under the uncertainty cases.
以成都市居民为测评对象，对公共交通顾客满意度测评进行实证研究，构建适合公共交通行业的顾客满意度测评指标体系。
By studying the empirical case of customer satisfaction measurement form Chengdu townsman, the author constructs an index system of customer satisfaction measurement for glass for public traffic.
从KANO模型、MOSTER模型、四分图分析模型到各种顾客满意度指数模型，为顾客满意度测评的成功实施打下基础。
Various models, including KANO model, MOSTER model, four paradigm analysis model and customer satisfaction index model, provide the base for success of customer satisfaction testing.
随着市场竞争的加剧，企业逐渐意识到顾客满意的重要性，并开始建立顾客满意度测评体系，对顾客满意进行定量的测量和管理。
As market competition intensifies, enterprises come to sense the importance of customer satisfaction, and therefore they set up customer satisfaction measurement system for measurement and management.
顾客满意度测评是市场营销与统计学的完美结合。我国银行业的竞争日益白热化，不仅国内各大国有和股份制商业银行之间相互竞争，外资银行也逐步加入到竞争行列。
The competition of bank industry 'turns red-hot day by day, not only the domestic national and stock commercial bank, but also the foreign capital bank take part in this competition ranks.
全国性的顾客满意度指数测评工作已经获得各国普遍的关注。
The evaluation of national customer satisfaction index has been paid much attention by different countries.
公司通过对企业产品，服务，品牌不断进行定期定量的测评与改进，以服务品质最优化，使顾客满意度最大化。
Through-to-business products, services, brands continue to conduct regular evaluation and improvement of quantitative, in order to optimize the quality of service to maximize customer satisfaction.
顾客满意度指数测评是以顾客满意为最终标准的新的管理理念的一种体现。
Customer satisfaction measurement index embodies the management thinking that takes the customer satisfaction as the ultimate standard.
文章通过借鉴美国顾客满意度指数模型的组织绩效测量方法及其在公共部门的应用模式，结合我国公共部门的特点，设计出了适合我国公共部门的公众满意度测评模型与指标体系。
Based on ACSI and its application to public organizations, this paper offers a design of public satisfaction test model and index system which is appropriate for public organizations in our country.
本文通过对顾客满意度基本概念、构成要素及测评体系的分析，从普遍意义上对顾客满意度进行了探讨。
By analyzing the concept of customer satisfaction, its components and evaluation system, this article discusses customer satisfaction in a general sense.
本文通过对顾客满意度基本概念、构成要素及测评体系的分析，从普遍意义上对顾客满意度进行了探讨。
By analyzing the concept of customer satisfaction, its components and evaluation system, this article discusses customer satisfaction in a general sense.
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