Applying the CIT method,the present study finds typical events in Chinese customer-to-customer interaction,designs a scenario based on this incident,and then measures the effect of compatibility management on customer responses.
通过关键事件技术得到了目前我国顾客间互动的典型事件,以此为基础采用被试间实验设计的方式测量了兼容性管理对顾客反应的影响。
参考来源 - 服务接触中的兼容性管理对顾客反应的影响研究·2,447,543篇论文数据，部分数据来源于NoteExpress
对顾客反应、即时答复、处理；
如何确保将这些接触要求展开到顾客反应链中的所有人员和过程？
HOW do you ensure that these contact requirements are DEPLOYED to all people and PROCESSES involved in the CUSTOMER response chain?
然后，论述物流服务失误的成因及顾客反应，提出物流服务失误的影响因素。
Next, elaborating logistics service failures origin and the customer responded, and proposes the influence factors of logistics service failures.
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