如果客人路过总台或打电话预订房间，要帮助客人。
Assist in taking room reservations, if a guest approached the desk or calls up.
如果你要预订房间，就要提前几天通知我们。
If you want to reserve a room you have to give them a few days' notice.
假如我要取消我所预订房间及不想支付任何罚款，我必须在多少天之前通知贵公司。
Q. What if I want to Cancel my Booking, how many days in advance so that I don't have to pay for any penalty.
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