对话不仅表现了这位男士在发现自己做错了事并向对方道歉时表现出的礼貌态度，而且更加表露出这位女士在接受道歉时的善解人意。
While the man's politeness is demonstrated when apologizing for having done something wrong, something that should be noticed even more is the understanding of the woman in accepting his apology.
对话不仅表现了这位男士在发现自己做错了事并向对方道歉时表现出的礼貌态度，而且更加表露出这位女士在接受道歉时的善解人意。
While the man "s politeness is demonstrated when apologizing for having done something wrong, something that should be noticed even more is the understanding of the woman in accepting his apology."
投诉时语气礼貌且态度坚决通常是最有效的，尤其是当消费者能说明这个物品哪里出了问题时，更加如此。
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question.
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