支持性员工 ，提供对末端用户的支持
The support staff members, who provide support to the end users
除管理员外的末端用户将会只对前两个功能感兴趣。
End users other than the administrators will probably only interested in the first two functions.
通过提高维护性并降低开发成本，来提高末端用户的满意度。
Improve end-user satisfaction, while driving down maintenance and development costs.
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