By investigating into matters like service failure, complaints and its recovery, it fulfills the system of hotel consumer complaints.
通过对服务失误及其影响因素、抱怨行为及其影响因素、服务补救的探讨,形成了较完整的酒店顾客抱怨理论体系。
参考来源 - 酒店顾客抱怨之诱因、行为及其补救研究In the fierce competition of the market, not only service errors shall be avoided but also the capacity of Service Recovery shall be strengthened.
在激烈的市场竞争中,除了要避免发生服务失误外,还要加强服务补救的能力。
参考来源 - 服务补救与顾客再购买意愿关系实证研究 （研究生论文）Secondly, constructs the hotel service fault recognition system.
其次,构建饭店服务失误识别系统。
参考来源 - 高星级饭店服务补救管理体系研究·2,447,543篇论文数据，部分数据来源于NoteExpress
由于服务产品的特殊性使得服务失误难以避免。
Because of the speciality of the service product, service failure is inevitable.
服务产品的特性决定了饭店服务失误难以避免。
The service failure is inevitable because of the attributes of service products.
由于服务产品本身的特点，服务失误不可避免且大量存在。
As the service characteristics of the product itself, service failure is inevitable and widespread.
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