Under this kind of background, A lot of people start to research The Customer Complaint Behavior.
在这样的背景下，对消费者抱怨行为的研究开始升温。
参考来源 - 基于自我效能感的抱怨方式研究 （研究生论文）·2,447,543篇论文数据，部分数据来源于NoteExpress
研究结论为企业促进顾客的直接抱怨行为、减少购买抵制和负面口碑提供了借鉴。
The results indicate that the firms should encourage the customers to make complaints, which may reduce buying boycotts and negative word-of-mouth effects from the buyers.
通过对205位顾客的实证分析，检验了各个因素对游客抱怨行为反应方式的影响效应。
Through empirical analysis of 205 customers, it examines the various factors on the reaction of ways responding to tourists "complaints."
国内外学者对于网络消费者抱怨行为的研究并不多，对我国网络消费者抱怨行为的研究更是凤毛麟角。
There are not many studies of complaining behavior of network consumers about Domestic and foreign scholars, it is rare to study complaining behavior of Chinese network consumers.
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