持续改善质量体系：通过统计分析﹑内审及流程改造等﹐并通过纠正及预防措施﹐把不合格点消除。

Continual improvement: eliminate the defects by statistic analysis, internal audit and flowchart reform, etc. as well as the corrective and preventive measures.

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但事实证明，即使服务员的工作做得非常出色，他们得到的小费也只会比合格服务员增加一点点。

But as it turns out, waiters see only a tiny bump in tips when they do an exceptional job compared to a passable one.

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我在学习上实现了重要的转折点，从数学几乎不及格到合格。

I was able to turn the corner at an important point in my studies, going from nearly failing math to passing it.

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