《前厅服务》是2009年中国人民大学出版社出版的图书,作者是潘素华。
本书包含5个模块:模块1前厅服务(Front office services),模块2客房服务(Housekeeping services),模块3餐饮服务(food and beverage services),模块4康乐服务(Fitness and recreation ...
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酒店前厅服务 Hotel Front Office service ; services the hotel lobby
前厅服务台 front office ; front desk
前厅服务台经理 front office manager
前厅部宾客服务员 GSO-Front Office
前厅部服务员 FO GSA
肯德基餐厅前台服务员 KFC restaurant front desk attendant
宾馆前厅规范服务 YXSW
前厅部客户服务经理 Front Office Guest Service Manager
前厅接待主管、服务员 Service Leader/ Associate- Front Office
将客房部的房态报告与前厅部的比较,一旦有任何差异通知宾客服务经理。
Reconciles room status report of Housekeeping with that of Front Office, advises guest service manager of any discrepancy.
监督前厅人员确保客人受到即时的, 热情的和个性化的服务。
Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
作为一位酒店前厅部经理要清楚了解酒店的各个设施和所提供的服务,餐厅营运时间和服务范围。
To ensure that you as a Front Office Manager arecompletely aware of all the hotel's services and facilities, outlet operatinghours and scope of service.
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