·业务管理层（Service Management Layer）：作为网络管理层和商务管理层之间的接口，收集并处理来自网络管理层的信息，接收并处理来自商务管理层的信息。
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业务管理层对其有保证责任的需求；
The business management level has the guarantee responsibility to it the demand;
与业务管理层合作，加速获取和更好的利用信息。
Work with Business Management to expedite access and better utilization of information.
也许从来不允许您与业务单位交谈，因为管理层更喜欢处理那些交流。
Maybe you were never allowed to speak to the business units because management preferred to handle those kinds of communications.
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