Return on customer (ROC) is a new business metric that is designed to measure the amount of value a business creates by acquiring, retaining and then growing its customer base.

顾客报酬率(ROC)是企业新的指标，用来评量企业开发顾客、维系顾客和扩大顾客群所能创造的价值。

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The process is not under full control of the enterprise, as it relies on the customer to collect the rented item and return it on time.

此流程并不由企业进行完全控制，因为它依赖于客户领取租借物品并按时返回。

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At the same time, we put notices up at point of sale and on the customer service desk, and have written to 17, 000 customers asking them to return the product for a full refund.

与此同时，我们在销售点和消费者服务台设置了公告，并且对17000名消费者发送邮件邀请他们退还产品以获得全额退款。

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Somewhat inevitably a return to a focus on the customer has become mainstream!

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Advocacy, referrals, positive endorsements, reviews, loyalty, these are the metrics that can be directly linked to social customer service among many other tangible outcomes, including return on investment (ROI).

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Yes, Bressler answers, based on the survey Samsung did showing that the greatest number of customer return types for the Galaxy Tab at Best Buy were consumers believing it to the iPad 2.

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