This can be achieved by learning from other customer experiences, leveraging historical trends, monitor sensors on devices and having smart analytical information to predict future issues.

FORBES: A 360 Degree Perspective On Customer Engagement

Building a digital customer relationship, learning from it what adjacent innovations to pursue, partnering promiscuously to get their quickly, and measuring success in minutes, will give you a chance to join the ranks of the digital disruptors.

FORBES: Twitter Fails To Build Future of Music - But Wasn't Trying

"We are a car company that through market-driven, customer focused innovation is learning to think and act like an electronics company, leveraging partnerships with fresh, innovative technology leaders, " added Mulally, who delivered the Consumer Electronics Show keynote address on Thursday.

ENGADGET: Sync adds turn-by-turn, traffic reports for some 2010 Fords