Highlighting how to raise internal customer service to excellent standard.

指出怎样提升内部顾客服务至优质水准。

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Since customer information is essential for IBM's business, CCMS is one of the key IBM internal "information as a service".

由于客户信息对IBM的业务至关重要，因此CCMS是主要的IBM内部“作为服务的信息”之一。

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Internal failure costs are included prior to the delivery of product or service to the customer.

内部缺陷成本是在将产品或服务卖给或提供给客户之前发生的。

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Taking an internal customer service approach is one of the best ways to build your personal brand and to fortify yourself to better handle politics in the future.

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This means that all media team employees are required to complete customer service training to ensure they are well-prepared to handle anything a customer throws at them, internal departments such as marketing, legal and investor relations are expected to closely collaborate and most importantly, all employees are given the opportunity to contribute content.

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Apple took notice and repurposed the messages to be used as data points for internal use, evidenced by a graph charting customer complaints about the ill-fated Internet service, MobileMe.

CNN: Mark Milian,