These contracts tend to set up the customer and vendor against each other where, instead of collaboration, time and energy is spent on deciding who should pay for the change.

这些合同倾向于将客户和厂商置于楚河汉界的两边，而不是促成他们的协作。人们耗费大量时间和精力，讨论到底谁该为变更买单。

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Little nicks at the budget could build up over time and set a bad precedent with the customer.

在预算上的小的缺口将增加需要的时间，并给客户一个不好的先例。

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By including this in the churn model, the company could then set up processes to trigger immediate action at the first sign of customer discontent.

通过在客户流失模型中包含这种信息，公司可以在出现客户不满的最初迹象时及时采取措施。

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Another trick: Set up a customer-advisory panel.

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