... voice prompt 语音提示，声音提示 voice response 语音响应 voiceless 无声的；清音的；沉默的 ...
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交互式语音响应（interactive voice response，IVR）一种计算机应用程序，它通过电话语音通道传送信息并与调用者交互。
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语音响应系统 VRS
交互式语音响应 interactive voice response ; IVR
计算机语音响应 computer voice response ; CVR
语音响应交互 voice response interaction
交互语音响应 Interactive Voice Response ; IVR
语音响应提示 voice-response prompt
交互型语音响应系统 interactive voice response system
互动语音响应 interactive voice response
包括交互语音响应 Interactive Voice Response ; IVR
In a traditional call center users can know about information corresponding to products and services through technologies of IVR (Interactive Voice Response) and CTI (Computer-Telephone Integration).
传统呼叫中心系统通过交互式语音响应(IVR)和计算机集成电话(CTI)技术，使客户能够方便地了解相应的产品和服务。
参考来源 - 基于CBR模型的呼叫中心系统·2,447,543篇论文数据，部分数据来源于NoteExpress
第三种可能是使用互动语音响应系统(ivr)。
A third possibility is to use an Interactive Voice Response (IVR) system.
语音响应或记录：如果你回答了自己的延迟时间内设置来电，呼叫会话将被记录下来。
Voice response or record: If you answered incoming calls by yourself within the delay time you set, call conversations will be recorded.
互操作和协作服务——通过一个浏览器、PC、移动设备、语音响应系统等等，将一项或一组服务呈现给某个人工用户。
Interaction and Collaboration services — Presents a service or set of services to a human user through a browser, PC, mobile device, voice response system, etc.
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