其结果证明，在大规格的服务组织建立一个非常有效的原则，有助于增加客户的满意度，且，终身价值也是非常重要的战略。

That proved to be an effective guiding principle for a large-scale service organization, wherein boosting customer satisfaction and, in turn, lifetime value was strategically paramount.

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客户的终身价值是多少？

What is your customer lifetime value?

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客户关系管理最基本的问题是量化顾客终身价值。

The key point of customer relationship management is how to quantify customer lifetime value (CLV).

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