第七章和第八章的重点放在从企业内部的CRM管理和挖掘网络服务潜力入手，提出如何实现企业和客户的“双赢”，提高企业的竞争力问题。

Theseventh and eighth chapter, analyze how to make good use of the CRM and network service to achieve the goal that cooperation and customers both win.

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这类型服务的潜力是巨大的。

The potential for services like this is huge.

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这里有许多的潜力当你视这些服务为平台时。

There's a whole lot of potential when you look at these services as platforms.

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