2）致歉信应包括三个部分：①道歉（apology）；②叙述原因或问题（reason or problem）；③后果及解决办法（consequence and solution）。
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身体上的原因可以引起情绪或精神上的问题。
Emotional or mental problems can arise from a physical cause.
其日志(它生成准确的时间轴和用户收到的错误信息)使其变为一个收集数据或确定问题根本原因的有效工具。
Its logging, which produces exact timelines and error messages received by users, makes it an effective tool to collect data or identify the root cause of issues.
如果没有妨碍使用这些应用程序的其他原因(比如许可证问题或不稳定)，这个电子表格可以简化为图10。
If there are no other reasons that argue against these applications such as licensing issues or instability, the spreadsheet can be simplified as shown in figure 10.
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