最后，也是该演讲的核心，是要强调企业与客户之间的互动与协作。
At the core of it, the close, synergistic interaction between businesses and people are greatly emphasized.
客户关系管理CRM是一种改善企业与客户之间关系的新型管理机制。
Customer Relationship management is a new management mechanisms to improve relation between business and customer.
它提供了全新的网上交易平台，方便了企业与客户之间的交流，提高了工作效率。
It provides an online trading platform for facilitating exchanges between enterprises and their customers, and improves the working efficiency.
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