本论文提出了研究的主要问题：如何理解与业务流程变革相关的IT因素及全面、合理地去划分IT因素？
The principal research questions in this dissertation are: How to all-around measure off and understand the factors of IT which enabled BPC?
为了保持竞争力，公司必需不断地变革，并改善它的业务流程。
In order to remain competitive a company needs to constantly change and improve its business processes.
知识管理与现代信息技术的应用，促进了图书馆业务流程的重组与变革。
The application of knowledge management and modern information technology in library improved the reengineering and change of library business process.
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