This thesis analyse the reasons of the fuzzy based on the theory of customer satisfaction, and discuss the evaluating method of customer satisfaction index based on the fuzzy experience.

本文通过顾客满意理论分析了顾客满意模糊性的原因，并提出了基本体验模糊性的顾客满意度评价方法。

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Based on the model of American Customer satisfaction Index (ACSI), this paper expounds the methods for evaluating the reader satisfaction.

以美国消费者满意指数(ACSI)模型为基础，详细论述了读者满意度测评方法。

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