"Right now we have a lack of information on this so that first we have a policy to make our customer know - not something like gambling - it's very dangerous for them so that we have to make a seminar for customers first."
VOA: standard.2010.07.21
The Welsh government also revealed it had received a total of 12 complaints relating to the carrier bag charge through its formal customer complaints policy.
Enterprise does a special insurance check to make sure a customer's policy transfers over, though in some cases credit cards also provide rental-car insurance.
Southwest Airlines has had a "customer of size policy" for more than 20 years, requiring passengers to buy a second seat on a full plane if their body crosses the armrest boundary.