In the Go-ForIt user stories, there's a requirement that every user can be a customer, who requests errand services, a Personal Assistant (PA), who performs errands on behalf of customers, or both.

在Go - ForIt用户情景中，有一个要求是每个用户可以是一个请求差事服务的“顾客”、一个为顾客执行差事的“私人助理”(Personal Assistant (PA))，或兼任两者。

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But, index custname2 can be substantially larger than index custname1 because it contains index entries not only for customer names but also for assistant names.

但是实际上，索引custname2比索引custname1更大一些，因为它不仅包含客户姓名的索引条目，而且包括助手姓名的索引条目。

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A typical IBM Support Assistant deployment in a customer environment is shown in Figure 2.

客户环境中的典型IBM Support Assistant部署如图2所示。

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Nina is significant because it is the first virtual assistant customer service app to incorporate both speech recognition and voice biometrics into a single integrated solution.

ENGADGET: Voice assistant 'Nina' lets any app obey commands, makes speech your password

People can interact with Nina, the virtual assistant for customer service apps, and carry on a complex set of instructions within the same conversation flow.

FORBES: Will Nuance's Nina Do What Apple's Siri Won't?

Using it, an assistant can tell what a customer in Brazil last bought on a stopover in Paris and what they last said about Burberry on Twitter.

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