Nina is significant because it is the first virtual assistantcustomer service app to incorporate both speech recognition and voice biometrics into a single integrated solution.
People can interact with Nina, the virtual assistant for customer service apps, and carry on a complex set of instructions within the same conversation flow.
Karen O'Mara, a legal assistant who has been a customer there for the past seven years, said she has noticed a change since the restaurant began using the new system last year.