• 从前厅部经理处获取需要注意的问题和事情。

    Obtain briefing from Front Office Manager on problems and situations requiring further attention.

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  • 为前厅部整编统计数字并提供与之相关的报告。

    Compile statistics for front office and provide reports relating to that area.

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  • 部门经理将通知前厅部经理检查可用房间的数量。

    The Departmental Manager will call the Front Office Manager to check the room availability for house use.

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  • 与宾客服务经理紧密合作以确保前厅部的运作流畅。

    Work closely with the Guest Service Manager to ensure daily operations in Front Office are run smoothly.

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  • 按照前厅部的程序保持最新的客人历史及市场数据库。

    Maintainsand updates guest history and marketing database as laid down in Front office procedures.

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  • 确保对所有被拒绝的业务作出记录,并上报给前厅部经理。

    To ensure that all refused business is recorded and reported to Front Office Manager.

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  • 协助宾客服务经理完成前厅部日常运作,并向客人提供服务。

    Assist the duty manager in the daily operation of front office department, providing service to the guests.

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  • 在高峰期向前厅部工作人员和其它所有部门提供支持和协助。

    Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

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  • 全面掌握前厅部,服务中心操作系统专业知识和其他相关系统知识。

    To have complete knowledge of the operational systems at Front Office, Service Centre and any other related systems.

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  • 编制员工排班表,安排员工的年假及纪律考勤,交由前厅部经理批审。

    Preparation of employee scheduling table, the annual leave arrangements for staff attendance and discipline, by the Front Office Manager for approval.

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  • 监督前厅部,特别是客户关系人员,确保优悦会会员、常客和其它贵。

    Monitor Front Office, and particularly guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition.

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  • 将客房部的房态报告与前厅部的比较,一旦有任何差异通知宾客服务经理。

    Reconciles room status report of Housekeeping with that of Front Office, advises guest service manager of any discrepancy.

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  • 客房内增住其他客人,需经酒店前厅部同意并到服务台办理住宿登记手续。

    Any increased hotel room guest shall be approved by the front desk department and process the check-in registration in the information center.

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  • 做好每月内部用车报表,并上报给前厅部经理,得到审核后投交至财务部。

    Prepare monthly house use consumption records for Front Office Manager'sapproval before sending to the Financial Department.

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  • 住宿管理涉及到现代饭店中极其重要的两个部门:饭店的前厅部和客房部。

    Accommodation Management is concerned with the two extremely important departments in modern hotel: the front office and the housekeeping department.

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  • 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。

    Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

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  • 上海银星皇冠假日酒店前厅部副经理,责任范围包括前台,礼宾,大堂经理。

    Office Manager at Holiday Inn Shanghai (soft &grand opening ) with direct in charge of Concierge , Reception, and Assistant Manager.

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  • 管理前厅部工作人员,以确保来宾被及时的礼貌接待并得到充分的注意和重视。

    Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.

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  • 在房间紧张的时期,前厅部经理应该和房务主管商量为其最大限度地提供房间。

    In a tight period, the FOM should consult with the Director of rooms for the maximum number of rooms to be made available for house use.

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  • 同预订部和前厅部团队一起,沟通并跟进预订质量,修正输入利润管理系统的数据。

    Communicatethe processes to follow in terms of booking quality and correct data input intothe PMS, toward the reservation and front office team;

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  • 向其它部门通报客房部与其有关的事项,特别是洗衣部、工程部、前厅部和餐饮部。

    Informs other departments of Housekeeping matters that concern them, particularly the Laundry department, the Engineering department, the Front Office, and the Food and Beverage department.

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  • 在有关影响到对客人的服务及酒店运作的事件上,都上报前厅部经理并与之保持交流。

    Reports directly to and communicates with the Front Office Manager onall pertinent matters affecting guest service and hotel operations.

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  • 礼貌并高效的处理客人的要求及投诉,需要时要向前厅部经理汇报,并且确保及时跟进。

    Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.

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  • 照片:酒店前厅部经理张勤小姐(左)及行政酒廊经理李佳茹小姐(右)手持所获奖状。

    In the photo: Front office Manager Ms. Kelly Zhang(left) and Executive Lounge Manager Cathy Li holding the Award.

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  • 作为一位酒店前厅部经理要清楚了解酒店的各个设施和所提供的服务,餐厅营运时间和服务范围。

    To ensure that you as a Front Office Manager arecompletely aware of all the hotel's services and facilities, outlet operatinghours and scope of service.

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  • 我们激励员工通过不断的学习和培训,来丰富专业知识,改善服务技巧,提高劳动生产力,最终取得整体前厅部的成功。

    We are committed to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be greatly appreciated.

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  • 前厅主任 协助经理检查和控制前厅的工作程序,全面负责前厅部的接待和日常工作,督导员工为客人提供高效优质的服务。

    Enteroom manager to check out, to control enteroom's working programme. In charge of the reception and daily task. Superintend the staff for high quality service.

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  • 义务消防队主要由保安部、工程部、管家部、餐饮部和前厅部男员工组成。以上部门必须每班保证有两名义务消防队成员当班。

    The Fire Fighting Team of the hotel is made up of male staff mainly from the Security Department, Engineering Department, Housekeeping Department, Food and Beverage Department and Front Office.

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  • 让一位新客人从大堂到整洁的房间涉及到前厅、行李房和管家部的工作。

    To get a new guest from the lobby to his cleaned room involves the front office , the uniformed services , and the housekeeping department.

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  • 让一位新客人从大堂到整洁的房间涉及到前厅、行李房和管家部的工作。

    To get a new guest from the lobby to his cleaned room involves the front office , the uniformed services , and the housekeeping department.

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