• 与宾客服务经理紧密合作以确保前厅部的运作流畅。

    Work closely with the Guest Service Manager to ensure daily operations in Front Office are run smoothly.

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  • 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。

    Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

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  • 从前厅部经理处获取需要注意的问题和事情。

    Obtain briefing from Front Office Manager on problems and situations requiring further attention.

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  • 为前厅部整编统计数字并提供与之相关的报告。

    Compile statistics for front office and provide reports relating to that area.

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  • 部门经理将通知前厅部经理检查可用房间的数量。

    The Departmental Manager will call the Front Office Manager to check the room availability for house use.

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  • 按照前厅部的程序保持最新的客人历史及市场数据库。

    Maintainsand updates guest history and marketing database as laid down in Front office procedures.

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  • 确保对所有被拒绝的业务作出记录,并上报给前厅部经理。

    To ensure that all refused business is recorded and reported to Front Office Manager.

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  • 协助宾客服务经理完成前厅部日常运作,并向客人提供服务。

    Assist the duty manager in the daily operation of front office department, providing service to the guests.

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  • 编制员工排班表,安排员工的年假及纪律考勤,交由前厅部经理批审。

    Preparation of employee scheduling table, the annual leave arrangements for staff attendance and discipline, by the Front Office Manager for approval.

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  • 将客房部的房态报告与前厅部的比较,一旦有任何差异通知宾客服务经理。

    Reconciles room status report of Housekeeping with that of Front Office, advises guest service manager of any discrepancy.

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  • 做好每月内部用车报表,并上报给前厅部经理,得到审核后投交至财务部。

    Prepare monthly house use consumption records for Front Office Manager'sapproval before sending to the Financial Department.

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  • 住宿管理涉及到现代饭店中极其重要的两个部门:饭店的前厅部和客房部。

    Accommodation Management is concerned with the two extremely important departments in modern hotel: the front office and the housekeeping department.

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  • 管理前厅部工作人员,以确保来宾被及时的礼貌接待并得到充分的注意和重视。

    Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.

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  • 向其它部门通报客房部与其有关的事项,特别是洗衣部、工程部、前厅部和餐饮部。

    Informs other departments of Housekeeping matters that concern them, particularly the Laundry department, the Engineering department, the Front Office, and the Food and Beverage department.

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  • 在有关影响到对客人的服务及酒店运作的事件上,都上报前厅部经理并与之保持交流。

    Reports directly to and communicates with the Front Office Manager onall pertinent matters affecting guest service and hotel operations.

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  • 礼貌并高效的处理客人的要求及投诉,需要时要向前厅部经理汇报,并且确保及时跟进。

    Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.

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  • 照片:酒店前厅部经理张勤小姐(左)及行政酒廊经理李佳茹小姐(右)手持所获奖状。

    In the photo: Front office Manager Ms. Kelly Zhang(left) and Executive Lounge Manager Cathy Li holding the Award.

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  • 义务消防队主要由保安部、工程部、管家部、餐饮部和前厅部男员工组成。以上部门必须每班保证有两名义务消防队成员当班。

    The Fire Fighting Team of the hotel is made up of male staff mainly from the Security Department, Engineering Department, Housekeeping Department, Food and Beverage Department and Front Office.

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  • 让一位新客人从大堂到整洁的房间涉及到前厅、行李房和管家部的工作。

    To get a new guest from the lobby to his cleaned room involves the front office , the uniformed services , and the housekeeping department.

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  • 与前厅经理及客房部经理共同合作,回顾酒店入住情况及后续所需的跟踪。

    Meet with Front Desk Assistant Managers and Housekeeping Managers to review business status and follow up items.

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  • 具有3年以上4、5星级酒店行政管家或前厅 部经理工作经验。

    Minimum 3 years experience in 4 or 5 star hotel required in Executive Housekeeper or FO Manager role.

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  • 具有3年以上4、5星级酒店行政管家或前厅 部经理工作经验。

    Minimum 3 years experience in 4 or 5 star hotel required in Executive Housekeeper or FO Manager role.

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