Zeithaml suggests setting a service base line that you provide to every customer, then waiting to see how customers react.
齐森尔教授建议经营者为所有客户设立统一的服务底线，然后观察客户们的反应。
Zeithaml suggests setting a service base line that you provide to every customer, then waiting to see how customers react.
齐森尔教授建议经营者为所有客户设立统一的服务底线，然后观察客户们的反应。
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