If it's okay with you, we'd like a second chance to make things right.
如果可以的话希望你再给我们一次机会来弥补我们的错误。
Forget trying to "win." Instead, make the customer feel you're working together to make things right.
不要想着如何“赢”。相反地，要让客户觉得你正在和他一起努力把事情做好。
We screw up from time to time. Admitting it shows your partner that you're mature and you're willing to do what it takes to make things right.
我们时不时就会犯错。承认错误能够向你的伴侣表明你已成熟，并且愿意为弥补过错而付出努力。
Don't you see? It doesn't matter to him how much I've tried to make things right.
你难道看不出来？不管我多么努力试着处理好这件事，他都不在乎。
Sheldon: The supermarket was out of my regular fabric softener. If this one under-or over-softens, I'll need time to make things right.
谢尔顿：我常用的柔软剂超市卖光了，如果这一款过柔或不够柔，我得花时间处理。
It's the choices we make that makes us who we are, and we always have a choice to make things right.
我们每一个人都面临选择，我们是什么样的人，取决于你选择做什么样的人。
I pounded my fist against the table and tightly closed my eyes, desperately thinking of a way to fix this story, to make things right again.
我用拳头猛击桌子，紧闭双眼，拼命地想找到一个修改故事的办法，使事情重新走上正轨。
I pounded my fist against the table and tightly closed my eyes, desperately thinking of a way to fix this story, to make things right again.
我用拳头猛击桌子，紧闭双眼，拼命地想找到一个修改故事的办法，使事情重新走上正轨。
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