To accomplish that task, a set of techniques called empathic design can help.
为完成这样的任务，一套被称为设身处地式的技术能提供有力的帮助。
Rather than bring the customers to the company, empathic design calls for company representatives to watch customers using products and services in the context of their own environments.
设身处地的设计不是把消费者带到公司里来，而是要求公司派代表去观察消费者如何在他们自己的环境中使用产品和接受服务。
Rather than bring the customers to the company, empathic design calls for company representatives to watch customers using products and services in the context of their own environments.
设身处地的设计不是把消费者带到公司里来，而是要求公司派代表去观察消费者如何在他们自己的环境中使用产品和接受服务。
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