愿景可以充当顾客和开发组织之间的契约。
The Vision can serve as the contract between the customer and the development organization.
组织如何确定顾客满意、不满意和忠诚？
HOW do you determine CUSTOMER satisfaction, dissatisfaction, and loyalty?
当顾客要求时，组织必须制定样件计划和控制计划。
When required by the customer, the organization shall have a prototype programme and control plan.
对于开口合同，每年年底顾客签定合同之前应组织一次复评。
The open contract shall be reevaluated at the end of each year.
组织的关键顾客访问途径是什么？
组织采取了哪些与顾客沟通的方式；
组织通过体系的有效应用，要求旨在增强顾客满意。
An organization aims to enhance customer satisfaction through the effective application of the system.
组织如何处理顾客投诉？
组织如何处理顾客投诉？
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