Coordinate among other departments and provide high level service to guests and realize the expectation.
部门之间协调，确保为客人提供高水准服务，达到其预计希望。
Customer expectation is a desire for service behavior and service performance by customer.
在服务企业里，顾客期望是指顾客对企业服务行为和服务绩效的预期和希望。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
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