"I know some question whether we can afford to act this year. But the unmistakable truth is that it would be irresponsible to not act.

VOA: standard.2009.06.13

"To be honest with you, it's probably been a lot better because I don't know what this site would have been like with 6- or 8,000 more people.

VOA: standard.2010.02.16

"I would say that it is my crisis training in the airline industry that helped me know at that moment when you feel emotionally paralyzed what to do and how to start communicating that sad news."

VOA: standard.2010.02.25

"As a mother my heart went out to all of them. I cannot imagine what it would feel like to know that your child was in prison, for now 100 days, with very little contact between you and them.

VOA: standard.2009.11.05

"What I would like for the country and everybody to know is that with the age of the computer, it takes time for us to try to keep up with the computer but if some people would start writing again, and sending their bills by mail, maybe it could ease a little of the burden as far as the financial difficulties that we are in."

VOA: standard.2010.04.13