They learned that if guests are constantly touching their faces, it's a likely sign they're anxious after a long day of meetings or travel.
他们学到，如果客户一直不断地触摸脸庞，那可能意味着顾客在经历了一整天的会议或者旅行后非常的焦虑。
If guests feel they did not get good value for their money, you share responsibility and should express regret.
如果客人认为他们的钱花得不值，你也有一定责任，应该表示抱歉。
If guests feel they did not get good value for their money, you share responsibility and should express regret.
如果客人认为他们的钱花得不值，你也有一定责任，应该表示抱歉。
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