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They learned that if guests are constantly touching their faces, it's a likely sign they're anxious after a long day of meetings or travel.

他们学到，如果客户一直不断地触摸脸庞，那可能意味着顾客在经历了一整天的会议或者旅行后非常的焦虑。

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If guests feel they did not get good value for their money, you share responsibility and should express regret.

如果客人认为他们的钱花得不值，你也有一定责任，应该表示抱歉。

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"It sends a very strong message to the local population that if you have dangerous guests, be prepared for very bad consequences,"

VOA: standard.2009.03.19

If guests purchase other books to read, the cost will be charged directly to their rooms.

CNN: Hotel replaces printed Bibles with Kindles

If guests are able to tear themselves away from the lodge, they head to one of the many ski slopes in the region.

BBC: Five European winter boltholes

If your guests are wired, this easy, fun site can be a great time-saver.

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