We'll see that a very important part of handling angry customers is showing empathy: empathy is similar to sympathy - it means showing that you understand the customer's pain.

今天来看下处理愤怒顾客的重要部分：表示同感。同感类似于同情——那意味着对顾客的不满表示理解。

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And that's empathy. Empathy tears down barriers and it opens up whole new frontiers for optimism.

这就是同情心，同情心抹平障碍，为乐观敞开新的大门。

youdao

And that's empathy. Empathy tears down barriers and it opens up whole new frontiers for optimism.

这就是同情心，同情心抹平障碍，为乐观敞开新的大门。

youdao