We'll see that a very important part of handling angry customers is showing empathy: empathy is similar to sympathy - it means showing that you understand the customer's pain.

今天来看下处理愤怒顾客的重要部分：表示同感。同感类似于同情——那意味着对顾客的不满表示理解。

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And that's empathy. Empathy tears down barriers and it opens up whole new frontiers for optimism.

这就是同情心，同情心抹平障碍，为乐观敞开新的大门。

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Lack of empathy has an influence on borderline personality disorder, narcissism and psychopathy and the developmental disorder autism.

VOA: special.2011.08.10

And empathy has different definitions but we can simply view it as the feeling that your pain matters to me.

移情有几个不同的定义,但用简单的话来说就是,我不会对你的痛苦无动于衷。

耶鲁公开课 - 心理学导论课程节选

But it does happen that emotional-- that this sort of empathy does lead to moral concern and action.

但事实是，这种痛苦-,这种移情作用确实会让我们,从道德上关心和关怀别人。

耶鲁公开课 - 心理学导论课程节选

Older people have a greater capacity for empathy because empathy is learned and refined as we age.

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At best our pretense to perfection may produce respect, but vulnerability produces empathy and empathy leads to love.

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Earlier studies have found that insula size is positively correlated with empathy: that is, the bigger the insula, the more empathy one has.

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