Similarly we should not ignore the characteristics of customers' perception.
同样地，我们也不能忽视顾客感知的特性。
The study tries to discuss customers' perception of unfairness by applying critical incident technique.
本研究运用关键事件法探讨顾客感知的服务不公平性问题。
The study tries to discuss customers' perception of unfairness by applying critical incident technique.
本研究运用关键事件法探讨顾客感知的服务不公平性问题。
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