Similarly we should not ignore the characteristics of customers' perception.

同样地，我们也不能忽视顾客感知的特性。

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The study tries to discuss customers' perception of unfairness by applying critical incident technique.

本研究运用关键事件法探讨顾客感知的服务不公平性问题。

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Can NetFlix reverse its perception among customers at this point without killing its business model?

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"The perception among a lot of customers is that nobody understands Microsoft products like Microsoft, " Davis said.

CNN: Microsoft hopes to soothe customers with support plan

Providing the perception of healthier alternatives gave customers who may have left on health concerns a reason to come back.

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