But "discretionary effort" and "engagement" are vital sources of the innovation and creativity that companies claim to value so highly.
问题就在于，工作积极性和参与度作为革新和创造极其重要的源泉，企业一向是相当重视的。
It has to start with the employees, the vital engine that is entrusted and tasked with building customer engagement.
而这首先就是要关注雇员，要信任他们，让他们充满活力，只有这样才能建立顾客的青睐感。
It has to start with the employees, the vital engine that is entrusted and tasked with building customer engagement.
而这首先就是要关注雇员，要信任他们，让他们充满活力，只有这样才能建立顾客的青睐感。
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