What is your Service Recovery Plan?
你的服务补救计划是怎样的？
With these points, we can make a definition on total service recovery management.
服务修复管理在实质上，是服务质量管理的一个重要组成部分。
The service recovery include the exterior service recovery and the internal service recovery.
服务补救包括外部服务补救与内部服务补救。
Service recovery as a theory of services marketing has gradually been applied to hospital services.
服务补救作为服务营销理论，已逐步应用到医院的服务实践中去。
Service recovery to policy holder loyalty influence the 21st century already entered the service economy time.
服务补救对保险客户忠诚度的影响内容摘要：21世纪已经进入服务经济时代。
So far at home and abroad, service recovery studies are on service failure occurred after the remedial actions.
至今国内外在服务补救的研究中，都是关于服务失败发生后的补救行为。
Frontline staff's service recovery performance has significant effect on customer satisfaction after service recovery.
一线员工的服务补救绩效对顾客补救后的满意度起着重要作用。
Effective service recovery is an important way to conduct service failures and restore the loss of customer satisfaction.
有效的服务补救是企业处理服务失误、挽回顾客满意损失的重要措施。
Effective service recovery could not only satisfy customers renewedly, but also increase customer awareness of the company image.
有效的服务补救不但有利于顾客重新获得满意，还能增强顾客对企业的形象认知。
Following problem is that no matter how perfect service it is, service failure is inevitable and service recovery can not be avoided.
随之而来的问题是再完美的服务，服务失误不可避免，服务补救不容回避。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
In recent years, service recovery theory has been focused by academia. The theory and methods are concerned increasingly by service providers.
近年来，服务补救理论逐渐成为学术界研究的热点，其理论与方法越来越受到服务企业的关注。
The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.
服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。
Based on those new evaluation thoughts, the tactics of service recovery that can promote service quality are put forward, and operating techniques of...
然后基于对服务质量的新评价思想，提出实施服务补救策略是提升服务质量必然选择的策略以及服务补救策略实施的具体运作技术。
Among all the research, the study on the relationship between perceived justice with service recovery and customer behavior intention is the hot topics.
在众多研究中，补救服务公平性与行为意向的关系探讨成为一个热门话题。
Service recovery is to increase customer satisfaction, to retain customers, to develop customer loyalty, and ultimately, to improve a corporate's profit.
服务补救是为了提高顾客满意度、保留顾客、培养顾客忠诚度、最终提高企业利润。
The article introduced principal content of humanism medical service in differentiation service, process service, client relationship management and service recovery sides.
本文围绕差异化服务、全程服务、客户关系管理和服务补救四方面详细介绍了医学人文服务的主要内容；
Completes the internal staff's internal service recovery, thus has satisfies the staff regarding to enhance the customer degree of satisfaction to have the influential role.
做好内部员工的内部服务补救从而拥有满意员工对于提高顾客满意度有着重要作用。
To reverse the service failure caused by customer churn, and the consequences of decline in corporate profits, service recovery has become an indispensable strategic choices.
为扭转服务失误造成的客户流失和企业利润下降的后果，服务补救便成为企业不可或缺的策略选择。
"Service recovery" means the kind of the measures and effort will be taken for correction or salvage the "wrong service" after some of the service failings has been occurred.
服务补救指的是企业在服务失误发生之后“为将事情重新做对”所付出的努力。
Afterwards, to carries on the thorough discussion of logistics service recovery based on the service failures, proposes the logistics service recovery quality improvement model.
随后，对基于服务失误的物流服务补救进行深入探讨，提出物流服务补救质量的改善模型。
The service recovery is not passively, but is on own initiative adopts a series of measures and the prevention method which is requested by the customer to produce to the enterprises.
对于企业而言，服务补救不是被动地被顾客要求而产生的，而是主动地采取一系列的措施和预防手段。
The questionnaire content including the service fault situation investigation, the service recovery situation investigation and the customer expects the service recovery investigation.
问卷内容包括服务失误情况调查、服务补救情况调查和顾客期望中的服务补救调查。
Complaints focus on a number of scenic spots with low quality of services, poor hotel services, bad travel agencies'service as well as incorrect traffic service, slow service recovery.
投诉主要集中在一些景区景点服务质量低、酒店服务不到位、旅行社未按合同提供服务以及交通不正点、补救措施不及时等问题。
Guest reviews not only offer hotels a chance for service recovery, they also can uncover opportunities for improvement, driving satisfaction and loyalty, and even reduce operating costs.
酒店评论不但给酒店提供了改进服务的机会，还可以从中发现改进服务、增加客人的满意度和忠诚度的机会，甚至能因此减少运营成本。
Based on those new evaluation thoughts, the tactics of service recovery that can promote service quality are put forward, and operating techniques of service recovery are also discussed.
然后基于对服务质量的新评价思想，提出实施服务补救策略是提升服务质量必然选择的策略以及服务补救策略实施的具体运作技术。
After the interviews with interrelated documents, the research model is constructed with perceived justice with service recovery, customer's recovery satisfaction and behavior intention.
本研究在已有文献的基础构建了补救服务公平性、二次满意和行为意向的关系模型。
As service providers, must perform effective service recovery in order to increase customer's recovery satisfaction and impact on behavior intention, then keeping high customer retention.
作为服务提供者，为了维持高的顾客保留率就必须进行有效的服务补救，让顾客二次满意，进而影响其行为意向。
At first, this paper has reviewed the theory about the service guarantee, service failure, service recovery, customer trust, affective commitment, repurchase intention and "Word-of-Mouth".
本文首先对服务承诺、服务失误和服务补救、补救后满意度、顾客信任、情感承诺、重购意向和口碑传播等相关理论作了回顾。
At first, this paper has reviewed the theory about the service guarantee, service failure, service recovery, customer trust, affective commitment, repurchase intention and "Word-of-Mouth".
本文首先对服务承诺、服务失误和服务补救、补救后满意度、顾客信任、情感承诺、重购意向和口碑传播等相关理论作了回顾。
应用推荐